The purpose of this program is to create more effective work relationships and improve business results by applying generational understanding to workplace challenges. With a better knowledge of how to communicate across the generations you can create better relationships with your prospects and customers, thus increasing your bottom line. You will: gain an understanding of how generational differences relate to diversity increase creativity and innovation by gaining respect for and appreciation of the differences increase productivity by spending less time and energy on “What is wrong with the generation” and embrace “What is right with the generation” create a personal action plan for modifying behavior and working more effectively with other generations.