Do you have the self-awareness, solid communication skills, and motivation to resolve uncomfortable situations? Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility. YOU'LL DISCOVER: -Successful conflict management strategies -How to remain calm during highly charged situations -How to predict a problem situation long before it reaches the crisis stage – and avert it entirely! -How to establish positive relationships with chronically difficult personalities -How to address problem behavior in a way that is specific, non-accusatory and constructive -How to effectively deal with anger and emotions related to conflict HOW YOU WILL BENEFIT: • Build trust and credibility with colleagues and team members • Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships • Gain confidence in holding difficult conversations calmly and assertively • Manage conflict situations proactively • Increase your effectiveness in managing conflict • See an uptick in your overall performance